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{
"groups": [
{
"slug": "getting-started",
"label": "Getting Started",
"description": "Install Escalated and get the support UI running in your app.",
"sections": [
{ "slug": "getting-started", "label": "Getting Started", "type": "single" },
{
"slug": "installation",
"label": "Installation",
"type": "tabbed",
"tabs": [
{ "id": "laravel", "label": "Laravel" },
{ "id": "rails", "label": "Rails" },
{ "id": "django", "label": "Django" },
{ "id": "adonis", "label": "AdonisJS" },
{ "id": "filament", "label": "Filament" },
{ "id": "wordpress", "label": "WordPress" },
{ "id": "flutter", "label": "Flutter" },
{ "id": "react-native", "label": "React Native" }
]
},
{ "slug": "frontend-setup", "label": "Frontend Setup", "type": "single" },
{ "slug": "theming", "label": "Theming", "type": "single" }
]
},
{
"slug": "configuration",
"label": "Configuration",
"description": "Wire Escalated to your users, routes, authorization, and SSO.",
"sections": [
{ "slug": "configuration", "label": "Configuration", "type": "single" },
{ "slug": "routes", "label": "Routes", "type": "single" },
{
"slug": "user-model",
"label": "User Model",
"type": "tabbed",
"tabs": [
{ "id": "laravel", "label": "Laravel" },
{ "id": "rails", "label": "Rails" },
{ "id": "django", "label": "Django" },
{ "id": "adonis", "label": "AdonisJS" },
{ "id": "filament", "label": "Filament" },
{ "id": "wordpress", "label": "WordPress" },
{ "id": "flutter", "label": "Flutter" },
{ "id": "react-native", "label": "React Native" }
]
},
{
"slug": "authorization",
"label": "Authorization",
"type": "tabbed",
"tabs": [
{ "id": "laravel", "label": "Laravel" },
{ "id": "rails", "label": "Rails" },
{ "id": "django", "label": "Django" },
{ "id": "adonis", "label": "AdonisJS" },
{ "id": "filament", "label": "Filament" },
{ "id": "wordpress", "label": "WordPress" },
{ "id": "flutter", "label": "Flutter" },
{ "id": "react-native", "label": "React Native" }
]
},
{ "slug": "sso", "label": "Single Sign-On", "type": "single" }
]
},
{
"slug": "tickets",
"label": "Tickets & Conversations",
"description": "The core ticketing model: tickets, replies, statuses, and SLAs.",
"sections": [
{ "slug": "tickets", "label": "Tickets", "type": "single" },
{ "slug": "public-tickets", "label": "Public Tickets", "type": "single" },
{ "slug": "conversations", "label": "Conversations", "type": "single" },
{ "slug": "statuses", "label": "Statuses & Priorities", "type": "single" },
{ "slug": "slas", "label": "SLAs & Escalation", "type": "single" },
{ "slug": "satisfaction", "label": "Satisfaction Ratings", "type": "single" },
{ "slug": "followers", "label": "Followers", "type": "single" }
]
},
{
"slug": "agent-tools",
"label": "Agent Tools",
"description": "Speed up agents with macros, bulk actions, and collaboration.",
"sections": [
{ "slug": "macros", "label": "Macros", "type": "single" },
{ "slug": "bulk-actions", "label": "Bulk Actions", "type": "single" },
{ "slug": "custom-ticket-actions", "label": "Custom Ticket Actions", "type": "single" },
{ "slug": "collaboration", "label": "Collaboration", "type": "single" },
{ "slug": "keyboard-shortcuts", "label": "Keyboard Shortcuts", "type": "single" }
]
},
{
"slug": "automation",
"label": "Automation & Workflows",
"description": "Automate work with event workflows, time-based automations, and scheduling.",
"sections": [
{ "slug": "workflows", "label": "Workflows", "type": "single" },
{ "slug": "automations", "label": "Automations", "type": "single" },
{ "slug": "automation-types", "label": "Automation Types", "type": "single" },
{ "slug": "scheduling", "label": "Scheduling", "type": "single" },
{
"slug": "events",
"label": "Events",
"type": "tabbed",
"tabs": [
{ "id": "laravel", "label": "Laravel" },
{ "id": "rails", "label": "Rails" },
{ "id": "django", "label": "Django" },
{ "id": "adonis", "label": "AdonisJS" },
{ "id": "filament", "label": "Filament" },
{ "id": "wordpress", "label": "WordPress" },
{ "id": "flutter", "label": "Flutter" },
{ "id": "react-native", "label": "React Native" }
]
}
]
},
{
"slug": "email",
"label": "Email & Notifications",
"description": "Inbound email, agent notifications, and customer newsletters.",
"sections": [
{
"slug": "inbound-email",
"label": "Inbound Email",
"type": "tabbed",
"tabs": [
{ "id": "laravel", "label": "Laravel" },
{ "id": "rails", "label": "Rails" },
{ "id": "django", "label": "Django" },
{ "id": "adonis", "label": "AdonisJS" },
{ "id": "filament", "label": "Filament" },
{ "id": "wordpress", "label": "WordPress" },
{ "id": "flutter", "label": "Flutter" },
{ "id": "react-native", "label": "React Native" },
{ "id": "dotnet", "label": ".NET" },
{ "id": "phoenix", "label": "Phoenix" },
{ "id": "go", "label": "Go" },
{ "id": "spring", "label": "Spring" },
{ "id": "symfony", "label": "Symfony" }
]
},
{ "slug": "notifications", "label": "Notifications", "type": "single" },
{ "slug": "newsletters", "label": "Newsletters", "type": "single" }
]
},
{
"slug": "api",
"label": "API & Data",
"description": "Integrate over the REST API, CLI commands, mobile SDKs, and data import.",
"sections": [
{ "slug": "rest-api", "label": "REST API", "type": "single" },
{ "slug": "commands", "label": "Management Commands", "type": "single" },
{ "slug": "mobile-sdks", "label": "Mobile SDKs", "type": "single" },
{
"slug": "importing",
"label": "Importing Data",
"type": "tabbed",
"tabs": [
{ "id": "zendesk", "label": "Zendesk" },
{ "id": "freshdesk", "label": "Freshdesk" },
{ "id": "helpscout", "label": "Help Scout" },
{ "id": "intercom", "label": "Intercom" },
{ "id": "building-an-adapter", "label": "Build an Adapter" }
]
}
]
},
{
"slug": "extending",
"label": "Extending",
"description": "Build plugins, contribute, and see how Escalated compares.",
"sections": [
{
"slug": "plugin-development",
"label": "Plugin Development",
"type": "tabbed",
"tabs": [
{ "id": "getting-started", "label": "Getting Started" },
{ "id": "hooks", "label": "Hooks" },
{ "id": "pages-and-components", "label": "Pages & Components" },
{ "id": "endpoints-and-webhooks", "label": "Endpoints & Webhooks" },
{ "id": "context-api", "label": "Context API" },
{ "id": "framework-bridges", "label": "Framework Bridges" },
{ "id": "publishing", "label": "Publishing" }
]
},
{ "slug": "contributing", "label": "Contributing", "type": "single" },
{
"slug": "compare",
"label": "Compare",
"type": "tabbed",
"tabs": [
{ "id": "zendesk", "label": "Zendesk" },
{ "id": "freshdesk", "label": "Freshdesk" },
{ "id": "intercom", "label": "Intercom" },
{ "id": "help-scout", "label": "Help Scout" },
{ "id": "jira-service-management", "label": "Jira Service Management" }
]
}
]
}
]
}