docs(windows): update kb0076 to include log capturing on firefox#2569
docs(windows): update kb0076 to include log capturing on firefox#2569Meng-Heng wants to merge 6 commits into
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…keyman keyboard" This reverts commit df82f92.
User Test ResultsTest specification and instructions User tests are not required |
Meng-Heng
changed the title
| **NOTE**: Please only perform send Keyman Support a log file if we request it. We don't have the resources to review unsolicited log files! | ||
| ## Capture a log in Firefox | ||
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| #### Only follow this if the issue is related to Google products or other web applications. |
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I find this sentence confusing. Why the focus on Google products? Shouldn't I follow these steps if I have problems typing on a normal website? And in general, when should I not follow these steps?
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Yes I think remove this sentance or it should just say
"These steps are for issues you have that are reproducilbe using Firefox"
MengHeng the main times I have asked for this debug capture in the forums is when users have had problems using Firefox and Googe Docs/Sheets. However, I also used it for just contentedable fields in Firefox (so general web pages really).
It is most usefull for finding issues with Firefox. However it could be usefull if there is a particullar webpage/application that doesn't work with Keyman and any browser and you could use Firefox just for its abillity to capture a log.
Co-authored-by: Eberhard Beilharz <ermshiperete@users.noreply.github.com> Co-authored-by: rc-swag <58423624+rc-swag@users.noreply.github.com>
Co-authored-by: MengHeng <90595388+Meng-Heng@users.noreply.github.com>
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Please give this another review. I applied your suggestions and hopefully this is now more understandable. |
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Thanks @Meng-Heng! This looks good now. I discovered that there are some more places where we still have "Keyman Desktop" instead of "Keyman for Windows", so I'd suggest to change those as well (and please check that I didn't miss any).
| # HOWTO: Run Debugging in Keyman Desktop | ||
| # HOWTO: Run Debugging in Keyman for Windows and Firefox | ||
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| Keyman Support may ask you to run debugging in Keyman Desktop or Keyman Developer. The debug report assists us in resolving complex support issues. Please follow the steps below to generate the debug report. |
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| Keyman Support may ask you to run debugging in Keyman Desktop or Keyman Developer. The debug report assists us in resolving complex support issues. Please follow the steps below to generate the debug report. | |
| Keyman Support may ask you to run debugging in Keyman for Windows or Keyman Developer. The debug report assists us in resolving complex support issues. Please follow the steps below to generate the debug report. |
| 1. Start Keyman Configuration. | ||
| 2. Select the Options tab. | ||
| 3. Tick 'Debugging' and click <kbd>OK</kbd> to confirm. | ||
| 4. Exit Keyman Desktop and Keyman Developer, if they are running, as well as any application where you need to demonstrate the problem. |
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| 4. Exit Keyman for Windows and Keyman Developer, if they are running, as well as any application where you need to demonstrate the problem. |
| 2. Select the Options tab. | ||
| 3. Tick 'Debugging' and click <kbd>OK</kbd> to confirm. | ||
| 4. Exit Keyman Desktop and Keyman Developer, if they are running, as well as any application where you need to demonstrate the problem. | ||
| 5. Restart Keyman Desktop and the target application. |
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| 5. Restart Keyman for Windows and the target application. |
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I found two topics that have the instruction to capture logs in Firefox. Would this fit in the knowledge base?
This PR is adding
Capture a log in Firefox, changing the title to includeFirefox, and updating syntaxes forWarningandNote.This is ready for review.
Test-bot: skip