feat(ccwidgets): Implementing Real Time Assistance feature within cc widgets

packages/contact-center/ai-assistant/bable.config.js

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+const baseConfig = require('../../../babel.config.js');
+
+module.exports = baseConfig;

packages/contact-center/ai-assistant/eslint.config.mjs

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+import globals from 'globals';
+import pluginJs from '@eslint/js';
+import tseslint from 'typescript-eslint';
+import pluginReact from 'eslint-plugin-react';
+import eslintPluginPrettierRecommended from 'eslint-plugin-prettier/recommended';
+import eslintConfigPrettier from 'eslint-config-prettier';
+
+export default [
+  {files: ['**/src/**/*.{js,mjs,cjs,ts,jsx,tsx}']},
+  {ignores: ['.babelrc.js', '*config.{js,ts}', 'dist', 'node_modules', 'coverage']},
+  {languageOptions: {globals: globals.browser}},
+  pluginJs.configs.recommended,
+  ...tseslint.configs.recommended,
+  {
+    ...pluginReact.configs.flat.recommended,
+    settings: {react: {version: 'detect'}},
+  },
+  eslintPluginPrettierRecommended,
+  eslintConfigPrettier,
+];

packages/contact-center/ai-assistant/jest.config.js

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+const jestConfig = require('../../../jest.config.js');
+
+jestConfig.rootDir = '../../../';
+jestConfig.testMatch = ['**/ai-assistant/tests/**/*.ts', '**/ai-assistant/tests/**/*.tsx'];
+
+module.exports = jestConfig;

packages/contact-center/ai-assistant/package.json

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+{
+  "name": "@webex/cc-ai-assistant",
+  "description": "Webex Contact Center Widgets: AI Assistant",
+  "license": "Cisco's General Terms (https://www.cisco.com/site/us/en/about/legal/contract-experience/index.html)",
+  "version": "1.28.0-ccwidgets.126",
+  "main": "dist/index.js",
+  "types": "dist/types/index.d.ts",
+  "publishConfig": {
+    "access": "public"
+  },
+  "files": [
+    "dist/",
+    "package.json"
+  ],
+  "scripts": {
+    "clean": "rm -rf dist && rm -rf node_modules",
+    "clean:dist": "rm -rf dist",
+    "build": "yarn run -T tsc",
+    "build:src": "yarn run clean:dist && webpack",
+    "build:watch": "webpack --watch",
+    "test:unit": "tsc --project tsconfig.test.json && jest --coverage",
+    "test:styles": "eslint",
+    "deploy:npm": "yarn npm publish"
+  },
+  "dependencies": {
+    "@webex/cc-components": "workspace:*",
+    "@webex/cc-store": "workspace:*",
+    "@webex/cc-ui-logging": "workspace:*",
+    "mobx-react-lite": "^4.1.0",
+    "react-error-boundary": "^6.0.0",
+    "typescript": "5.6.3"
+  },
+  "devDependencies": {
+    "@babel/core": "7.25.2",
+    "@babel/preset-env": "7.25.4",
+    "@babel/preset-react": "7.24.7",
+    "@babel/preset-typescript": "7.25.9",
+    "@eslint/js": "^9.20.0",
+    "@testing-library/dom": "10.4.0",
+    "@testing-library/jest-dom": "6.6.2",
+    "@testing-library/react": "16.0.1",
+    "@types/jest": "29.5.14",
+    "@types/react-test-renderer": "18",
+    "@webex/test-fixtures": "workspace:*",
+    "babel-jest": "29.7.0",
+    "babel-loader": "9.2.1",
+    "eslint": "^9.20.1",
+    "eslint-config-prettier": "^10.0.1",
+    "eslint-config-standard": "^17.1.0",
+    "eslint-plugin-import": "^2.25.2",
+    "eslint-plugin-n": "^15.0.0 || ^16.0.0 ",
+    "eslint-plugin-prettier": "^5.2.3",
+    "eslint-plugin-promise": "^6.0.0",
+    "eslint-plugin-react": "^7.37.4",
+    "file-loader": "6.2.0",
+    "globals": "^16.0.0",
+    "jest": "29.7.0",
+    "jest-environment-jsdom": "29.7.0",
+    "prettier": "^3.5.1",
+    "ts-loader": "9.5.1",
+    "typescript-eslint": "^8.24.1",
+    "webpack": "5.94.0",
+    "webpack-cli": "5.1.4",
+    "webpack-merge": "6.0.1"
+  },
+  "peerDependencies": {
+    "react": ">=18.3.1",
+    "react-dom": ">=18.3.1"
+  }
+}

packages/contact-center/ai-assistant/src/ai-assistant.types.ts

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+import type {RealTimeAssistPayload} from '@webex/cc-store';
+
+/**
+ * Public props for the `AIAssistant` widget.  All callbacks are optional —
+ * the host can opt into any subset.
+ */
+export interface IAIAssistantProps {
+  /** Fired when the launcher is clicked and the panel opens. */
+  onOpen?: () => void;
+  /** Fired when the agent minimizes the panel to its collapsed bar. */
+  onMinimize?: () => void;
+  /** Fired when the minimized bar is restored to the full panel. */
+  onRestore?: () => void;
+  /** Fired when the panel is closed back to the launcher. */
+  onClose?: () => void;
+  /** Fired when the chat is reset (suggestions, drafts, session flags wiped). */
+  onClearChat?: () => void;
+  /** Fired when the fullscreen affordance is toggled.  Host owns layout. */
+  onFullScreenToggle?: (isFullScreen: boolean) => void;
+  /** Fired each time a fresh real-time assist response arrives for the active task. */
+  onRealTimeAssistReceived?: (payload: RealTimeAssistPayload) => void;
+  /** @deprecated Use `onRealTimeAssistReceived` instead. */
+  onSuggestionReceived?: (payload: RealTimeAssistPayload) => void;
+  /** Optional extra class applied to the widget root. */
+  className?: string;
+}

packages/contact-center/ai-assistant/src/ai-assistant/index.tsx

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+import React, {useCallback} from 'react';
+import store from '@webex/cc-store';
+import {observer} from 'mobx-react-lite';
+import {ErrorBoundary} from 'react-error-boundary';
+
+import {AIAssistantComponent} from '@webex/cc-components';
+import type {AIAssistantFeedbackEvent} from '@webex/cc-components';
+import type {RealTimeAssistPayload} from '@webex/cc-store';
+import {useAiAssistant, REAL_TIME_ASSIST_FLAG} from '../helper';
+import {IAIAssistantProps} from '../ai-assistant.types';
+
+const AIAssistantInternal: React.FunctionComponent<IAIAssistantProps> = observer((props) => {
+  const {currentTask, agentId, featureFlags, realTimeAssist} = store;
+  const interactionId = currentTask?.data?.interactionId;
+  const isFeatureEnabled = Boolean(featureFlags?.[REAL_TIME_ASSIST_FLAG]);
+  const activeRealTimeAssist = interactionId ? realTimeAssist?.[interactionId] || [] : [];
+
+  const hookProps = useAiAssistant({
+    ...props,
+    interactionId,
+    agentId,
+    isFeatureEnabled,
+    realTimeAssist: activeRealTimeAssist,
+  });
+
+  const handleRealTimeAssistAction = useCallback(
+    (event: AIAssistantFeedbackEvent, assist: RealTimeAssistPayload) => {
+      const api = store.cc?.apiAIAssistant;
+      const adaptiveCardId = assist?.data?.adaptiveCardId;
+      if (!interactionId || !agentId || !adaptiveCardId || !api?.sendRealTimeAssistanceUserAction) return;
+
+      void api
+        .sendRealTimeAssistanceUserAction({
+          agentId,
+          interactionId,
+          adaptiveCardId,
+          actionId: event.actionId,
+          languageCode: typeof assist?.data?.languageCode === 'string' ? assist.data.languageCode : undefined,
+        })
+        .catch((error) => {
+          store.logger?.error(`CC-Widgets: sendRealTimeAssistanceUserAction failed - ${error}`, {
+            module: 'ai-assistant/index.tsx',
+            method: 'handleRealTimeAssistAction',
+          });
+        });
+    },
+    [agentId, interactionId]
+  );
+
+  return (
+    <AIAssistantComponent
+      {...hookProps}
+      isFeatureEnabled={isFeatureEnabled}
+      className={props.className}
+      onRealTimeAssistAction={handleRealTimeAssistAction}
+    />
+  );
+});
+
+const AIAssistant: React.FunctionComponent<IAIAssistantProps> = (props) => (
+  <ErrorBoundary
+    fallbackRender={() => <></>}
+    onError={(error: Error) => {
+      if (store.onErrorCallback) store.onErrorCallback('AIAssistant', error);
+    }}
+  >
+    <AIAssistantInternal {...props} />
+  </ErrorBoundary>
+);
+
+export {AIAssistant};